forzatoto Platform Privacy Notice

This page describes what we collect when you use forzatoto and how we keep that data protected. We operate an online gaming and sportsbook platform, and we collect personal information to verify your identity, process your payments, and comply with legal requirements. We do not sell your data to third parties.

Our privacy practices apply to all forzatoto users, whether you play live-dealer tables, slots, sports markets, or esports games. The information below covers what we collect, how we store it, how long we keep it, and what rights you have over your data.

If you have questions about our privacy practices or wish to request access to your data, contact our support team using the channels listed in the "Contact us" section below.

What we collect on forzatoto

We collect data in stages: at account registration, during identity verification (KYC), and during ongoing use of the platform.

Registration data

When you open a forzatoto account, we collect your email address and phone number. These are used to send you account notifications, verify your identity, and help you reset your password if needed.

Identity verification (KYC) data

Before your first withdrawal on forzatoto, we require you to verify your identity. This involves uploading a government-issued photo ID (passport, national ID, or driver's license) and a document proving your address (utility bill, bank statement, or government letter). We also collect your legal name, date of birth, and home address. This data is used to prevent fraud, comply with anti-money-laundering regulations, and confirm you meet the legal age requirement in your jurisdiction.

Payment and transaction data

When you deposit or withdraw on forzatoto, we collect details about your transaction—the amount, date, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details), and the outcome. We retain this data to process your request, prevent fraud, and comply with tax and legal reporting requirements.

Gameplay and account activity data

We log your activity on forzatoto—which games you play, which live tables you join, how long you play, your bets, and your outcomes. We also log your login times and device information (operating system, browser type, IP address). This data helps us detect fraud, improve our service, and resolve account disputes.

Communication data

If you contact forzatoto support, we retain copies of your messages and our responses. We use this data to resolve your issue, track support quality, and train our team.

KYC (Know Your Customer)

The process of verifying your identity using government ID and address proof. Required on forzatoto before your first withdrawal.

Processing

We process your data to fulfill your requests (deposits, withdrawals, gameplay), verify your identity, prevent fraud, and comply with law.

Retention

We keep your data only as long as necessary to operate your account and comply with legal requirements, typically several years after account closure.

Our privacy policies and commitments at forzatoto

How we use your data

We use forzatoto data only for purposes we have disclosed: to provide the service, verify your identity, process payments, prevent fraud and money-laundering, and comply with legal obligations. We do not use your data for marketing without your explicit consent. We do not sell your data to advertisers, brokers, or third parties.

We may share your data with payment processors (such as banks, e-wallet providers like DANA and e-wallet, and payment gateways) to process your deposits and withdrawals. These processors use your data only to complete the transaction. We also share limited data with identity-verification vendors to conduct KYC checks. We may share data with law enforcement if legally required by court order or statute.

How we store and protect your data

Our servers are located in secure data centres with encryption, firewalls, and access controls. Your payment details (credit card numbers, bank account numbers) are never stored on our systems in plain text. They are encrypted before storage and handled by certified payment processors.

Your account password is hashed (converted into a one-way code) so we cannot read it. If you reset your password, we issue a one-time link valid for a short period. We recommend using a strong, unique password and enabling two-factor authentication (2FA) if available to protect your account.

Our servers may be located outside your jurisdiction, including outside Indonesia. By using forzatoto, you consent to your data being processed and stored internationally in accordance with this privacy notice.

Your rights regarding your data on forzatoto

You have the right to request access to your personal data, correct inaccurate data, or request deletion of your data (subject to legal and operational requirements). To exercise these rights, contact our support team at the email address provided in your account settings or below. We will respond within a reasonable timeframe, typically five to ten business days.

You also have the right to request that we stop processing your data for marketing. We do not conduct marketing via forzatoto data, so this right is rarely needed. However, if you receive any marketing communication claiming to be from forzatoto, contact us immediately.

Cookies and tracking on forzatoto

We use cookies (small files stored on your device) to remember your login session, track your language preference, and measure how you use forzatoto to improve our service. Cookies do not contain your payment details or passwords. You can disable cookies in your browser settings, though this may limit forzatoto functionality. We do not use cookies for third-party advertising.

Our platform also uses analytics tools to track usage patterns. This data is aggregated (combined across many users) and used only to improve performance and user experience. We do not link analytics data to your personal identity.

Data retention and deletion on forzatoto

We retain your forzatoto account data (email, KYC documents, transaction history) for as long as your account is active. After you close your account, we typically retain your data for a further five to seven years to comply with legal and fraud-prevention requirements. We delete personal data older than this retention period unless legal obligation requires us to keep it longer.

During holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, our data retention and deletion schedules remain unchanged. Requests for data access or deletion submitted during holidays are processed when normal business operations resume.

Contact us about privacy

To contact forzatoto about privacy, data requests, or concerns, use the support channels in your account. We provide support in English and Indonesian. Privacy and data requests are escalated to our data-protection team and answered within ten business days. If you are in Jakarta, Bandung, Semarang, Surabaya, or Medan and have urgent privacy concerns, contact us through live chat during business hours.

If you believe we have mishandled your personal data or violated this privacy notice, you also have the right to lodge a complaint with the data-protection authority in your jurisdiction.

Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. Significant changes will be announced in your account or via email. Your continued use of forzatoto after such changes constitutes your acceptance of the updated notice. We recommend reviewing this page periodically to stay informed of our current privacy practices.